She was so distraught about it being a gas furnace, and the opportunity of carbon monoxide leaks, that he panicked
Being the receptionist and cellphone answerer at a local Heating and A/C business meant that I had a lot of responsibility. I didn’t mind answering the cellphone, however some people wanted myself and others to provide them information about how to make the repair themselves. Other people wanted myself and others to diagnose what is going on with their Heating and A/C system, however I’m not an Heating and A/C business. I was trained to ask questions so the businesss had an plan on what types of tools and parts to take with them, however that didn’t mean I was trained to suppose everything. When a single man started off the conversation with the statement that they had a gas furnace, I gave to get an Heating and A/C business for them. The guy seemed frantic and I actually wanted to help, even though he just kept talking. I pressed the hold button and called for an Heating and A/C business. I was gone for a couple minutes, and he was still talking. I was glad I had already gotten all of his information, because he was too far gone to be able to answer any other questions. The owner of the Heating and A/C business was able to calm his down enough to suppose there was a problem with his furnace. She was so distraught about it being a gas furnace, and the opportunity of carbon monoxide leaks, that he panicked. Once Bill talked to her, he got all the information the people I was with and I needed to send a business to his house. He thought it could be an emergency, even if the emergency was to calm the buyer down.