Customer service during difficult times

I have worked in the customer service industry since I was in high school.

My first job was busing tables at a local restaurant.

Ever since then I have been working in customer service in some capacity. I know that the way you treat your customers will determine if they are a repeat customer and I also know that bad customer service will make sure a customer never returns. I always try to give someone the benefit of the doubt and assume they are having a bad day. However, when I had an issue with my HVAC system a few weeks ago and the HVAC tech was rude to me I swore I would never return. The HVAC tech that I spoke to on the phone was so beyond rude that I thought he was joking at first. I understand that things are changing in the world we are living in and people are scared, but it’s no excuse to be rude for no reason. The HVAC tech basically yelled at me for asking if they were still sending employees out on house calls. It was a simple question that could have been answered with a simple “no”. However, the HVAC tech yelled at me and said that he would never send his employees out in feild under such dangerous conditions. Well, as you can expect I will never be calling this HVAC company again and I am going to let other people know how rude they are to their customers.
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