In these situations, I have to tune out their words because there’s nothing I can do except come visit their home and find the concern myself, and you’d be surprised how many homeowners deny my services over the cellphone, because they don’t want to absolutely spend money for the appointment.
As an Heating and A/C supplier, I get a lot of random cellphone calls throughout the afternoon from homeowners I’ve never even met, however most of the time, they’re calling myself and others in a panic because something went wrong with their Heating and A/C system… It’s difficult talking to homeowners prefer this because they’re always stressed out and on edge. In these situations, I have to tune out their words because there’s nothing I can do except come visit their home and find the concern myself, and you’d be surprised how many homeowners deny my services over the cellphone, because they don’t want to absolutely spend money for the appointment. They call in their desperate time of need and ask myself and others to tell them what’s wrong, then they get angry when they find out they’ll have to spend money for my services. During this time of year, I acquire an increase of cellphone calls because people are beginning to switch off their heating systems and beginning using their air conditioners. I get a lot of cellphone calls about lukewarm air coming from the air vents, and a lot of concerns about central cooling systems leaking water; Just the other afternoon, I had a woman call myself and others because she couldn’t figure out why her air conditioner was leaking water into her home, then as a professional who’s dealt with this concern before, I knew that the moisture being removed from her home’s air was being collected into the condenser coil’s drip pan. The pan was full and leaking into her home; However, I wasn’t about to tell him that over the cellphone because I didn’t get paid for fixing Heating and A/C concerns over the cellphone.